1. What is quality? "The ability of a service to meet the expectations and needs of everyone who uses it.” “It is satisfaction.” “It is a process.” “It is an investment.” "It is a systematic approach to the understanding of perfection and excellence." "It's conformity to the rules and requirements." The meaning of quality is expressed by the ISO definition: "The totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs". 2. How to request a document? Document requests are carried out by the Quality Manager of the Department via logging in https://kalite.karatay.edu.tr/kys/ system with e-mail and a unique password. Requests are evaluated by the Strategic Planning and Quality Assurance Department on the same day. 3. How do I become an Internal Auditor? It is possible to qualify for this title by receiving Internal Auditor Training. 4. What is strategical planning? The process of developing a strategic plan and continuously monitoring relevant performance indicators using participatory methods to define the university's mission and vision for the future in the context of its development plans, programs, applicable laws and adopted guiding principles, set strategic goals and measurable objectives, measure achievement according to predefined indicators and monitor and evaluate the process. 5. What is accreditation? An assessment and external quality assurance process that determines whether a higher education program meets academic and specific criteria set by an accrediting body in a particular discipline.