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KTO Karatay University is committed to fully maximizing the satisfaction of its stakeholders, which is the cornerstone of all its services, and maintaining its sustainability. In addition, it undertakes:

  • To take a stakeholder-centered approach to planning and implementing its services,
  • To know its stakeholders, properly analyze their needs and expectations, keep a high level of stakeholder satisfaction by meeting these needs and expectations in a timely manner, and continuously and systematically improve these operations,
  • To continuously improve channels for receiving feedback from stakeholders,
  • To evaluate feedback in accordance with the principles of fairness, impartiality and confidentiality, to provide the necessary support for solving the problems and to make the necessary process improvements to prevent similar problems from occurring again by identifying the root causes of the problem,
  • To provide services in accordance with the standards and legal regulations in education and training and other services consistent with the quality policy and core values of KTO Karatay University,
  • To allocate all necessary resources for the effective implementation of activities to the satisfaction of stakeholders.